Payments, Billing and Payment References

Available payment options are shown at checkout. Depending on the store configuration, this may include card or account payment through an approved payment provider. The provider may require additional verification before approving a transaction.

Payment confirmation

Your order becomes confirmed when the payment provider reports a successful result and the store creates an order record. A bank notification alone is not proof that an order was completed. Keep the order number and payment reference until delivery is complete.

Payment safety

We do not need your full card number, card PIN, internet-banking password or one-time password in a chat, phone call or support ticket. Never share those details with a person claiming to be a store employee, courier or payment agent. Use only the checkout page and official contact channels shown on this website.

Failed, reversed or duplicated payments

If a payment fails, confirm that your bank permits online transactions and that your account has sufficient funds, then try again once. If you were debited but received no confirmation, do not repeat the payment until support checks the reference. Where a payment is reversed by the gateway, the timing of the reversal is controlled by the bank or payment provider.

Invoices and business orders

If you need an invoice or payment confirmation for a business purchase, request it with the order number and the correct billing details. We may request information necessary to verify the order before releasing billing records.