Orders
Order Changes and Cancellations
Updated 18 Oct 2026
Contact support as soon as you notice a mistake. We can usually consider a change or cancellation only while the order is still awaiting preparation. Send the order number, the email or phone number used at checkout, and the exact change requested.
Before dispatch
Before dispatch, we may be able to correct a phone number, update a delivery address within the same service area, remove an item or cancel the order. A change is not complete until we confirm it in writing. If the requested change alters delivery cost, item price or availability, we will tell you before applying it.
After dispatch
Once a parcel has been handed to a courier, we normally cannot edit the order or redirect it. Do not place a second order to correct the first one until we have checked the original order with you. If the parcel arrives and qualifies for return, follow our Returns, Exchanges and Refunds article.
Failed or duplicate payments
If your bank shows a debit but the order was not confirmed, do not pay again immediately. Send the payment reference and order details to support so we can check the gateway result. A temporary authorisation or failed debit may reverse according to your bank or payment provider timeline.