Complaints, Disputes and Customer Support

Our support team is the first point of contact for delivery problems, wrong or damaged items, payment issues, account concerns and complaints about the service. Use the Contact page or the support channel published on this website. Include your order number, name, phone number, a clear description of the issue and any relevant photos or payment reference.

Resolution process

We will acknowledge the request where possible, review the order and any courier or payment-provider record, and explain the next step. Some investigations require information from a courier or payment provider and may take longer than a simple account query. Please keep your parcel, packaging and evidence until the issue is resolved.

Fair communication

We will not ask you to send passwords, PINs or one-time passwords. We ask customers and support staff to communicate respectfully. Threats, impersonation, abusive messages, fraudulent evidence and repeated attempts to obtain an unauthorised refund may be escalated or recorded as a security incident.

Escalation

If you are not satisfied with our response, reply to the ticket or contact us again with the original reference and the specific part of the resolution you want reviewed. Nothing in this process removes any rights available to you under applicable Nigerian law.